Measuring Quality as if Quality Mattered
Last week, a colleague on Twitter (Hi, Brendan!) asked – possibly rhetorically – whether it was possible to measure quality in higher education. I took the bait and thought I would formulate my response here. Not everyone agrees, but I think in almost every aspect of higher education, quality can be evaluated. Not always in strictly quantitative ways, but certainly in ways that allow general comparison across similar units or organizations. But the important thing is that quality needs to