For and Against Differentiation
I have had a few interesting chats over the past couple of months about the issue of institutional differentiation and its desirability. You will recall perhaps that I spoke favourably about it back in the fall as a means of bringing greater focus to institutional strategy. From these conversations, I have come to understand the need to be clearer about how one is defining the term “differentiation,” because it has two different possible meanings. Most often, I find that people







