Higher Education Strategy Associates

Our People

Alex Usher – President

Alex Usher is the President of Higher Education Strategy Associates and Editor-in-Chief of Global Higher Education Strategy Monitor. An internationally recognized expert in student financial aid and quality measurement in post-secondary education, Mr. Usher has authored numerous ground-breaking studies in higher education. In addition to his years of work on higher education in Canada, his recent work spans Asia, Europe and Africa as well.

In his former role as Director of Educational Policy Institute Canada (EPI Canada), Mr. Usher managed the Measuring the Effectiveness of Student Aid Project for the Millennium Scholarship Foundation, a 4-year $4 million research project to investigate the long-term effects of student aid and is the author of the project’s Final Report, appearing in early 2010. In 2002 and 2004, Mr. Usher co-authored (with Sean Junor) the Price of Knowledge, a volume considered the standard reference on student finance in Canada. More recently, he has written the theme document for UNESCO Europe’s decennial meeting on higher education, Ten Years Back and Ten Years Forward: Developments and Trends in Higher Education in Europe Region. He sits on a variety of advisory, supervisory and editorial boards in Canada, Europe and Asia.

Prior to joining the Educational Policy Institute in 2003 and founding the Higher Education Strategy Associates Mr. Usher served as the Director of Research and Program Development at the Canada Millennium Scholarship Foundation. From 1996 to 1998, Mr. Usher served as a researcher and lobbyist for the Association of Universities and Colleges of Canada and before that was the first national director of the Canadian Alliance of Student Associations. He holds degrees from McGill University and Carleton University.


Glen Fisher – Consultant

Glen is an experienced senior executive, policy analyst and researcher, whose work in his native country, South Africa, has included substantial contributions to the development and implementation of national policy and the establishment of high-level, strategic partnerships between business, government, and the education and training sector. Since joining HESA in January 2014 Glen has worked with a cross-section of Canadian universities and colleges on academic planning, enrolment management and other strategic initiatives. He also serves as an adviser on skills planning to the Department of Higher Education and Training in South Africa, and as research manager for a European Union-South Africa Skills Planning Dialogue.

Prior to his arrival in Canada, Glen served for thirteen years as Director for Education and Skills at the National Business Initiative (NBI), a non-profit, business-based organization with over 140 corporate members. During this time Glen was responsible for the design and implementation of the Joint Initiative on Priority Skills Acquisition (JIPSA), precursor to the National Human Resources Development Council. Chaired by the country’s Deputy President, and charged with expediting the acquisition of skills required by South Africa’s Accelerated and Shared Growth Initiative (ASGISA), the JIPSA Joint Task Team included Members of Cabinet, corporate CEOs, university vice-chancellors, and other leaders and stakeholders.

During his time at the NBI, Glen was also responsible for establishing and leading the business-funded Colleges Collaboration Fund (CCF), a five-year, R80m partnership with government and international agencies including the British Council, the UK Association of Colleges, and the Australian National Training Authority. The CCF was aimed at supporting the restructuring and modernization of the South African Further Education and Training Colleges sector, through research and data collection, training and capacity building, and technical assistance to government departments and colleges.

Over the course of a long career, Glen has been a high school principal, project leader at Khanya College, principal researcher with the National Education Policy Investigation and the National Commission on Higher Education, and Acting Director of the Education Policy Unit at the University of the Western Cape. He was a member of a Ministerial Committee on Further Education, and was closely involved in the drafting of the democratic government’s first Green and White Papers on Further Education and Training. Glen served two terms as a Ministerial appointee to the governing Council of the Vaal Triangle Technikon (a polytechnic institution) including a term as Chair of Council.

In 1993-4 Glen was a Hubert H. Humphrey Fellow at the Center for the Study of Higher Education at The Pennsylvania State University in the United States, and a visiting professor at New York University.

Paul A. Jarvey – Manager, Research & Evaluation

Mr. Jarvey is an experienced consultant in higher education sector. Over the past seven years, he has contributed to leading policy evaluation and research that has help to transform the higher education sector. He is an expert in tertiary education policy evaluation, management and governance assessment, and product development.

Paul Jarvey bring extensive experience working in-field with post-secondary institutions in support of evaluation, process and governance assessment, and strategic review projects. He bring direct, hand-on expertise and solid technical skills in programming related to post-secondary delivery, marketing and recruitment optimization, and international student support. His technical expertise includes all phases of design and development for evaluation and monitoring processes, including methodology design, data collection, analysis and dissemination – including feasibility studies, student surveys, impact assessment, and process flow evaluation. In particular, his brings strong data analysis and interpretation skills, with extensive experience conducting complex descriptive and inferential statistical analysis.

Most recently, Mr. Jarvey supported a large-scale feasibility study for the development of an post-secondary education hub in Tanzania on behalf of the World Bank and the Nelson Mandela Institute of Science and Technology. He has played central roles in Strategic Enrolment Management processes at Waterloo University and Nipissing University, and supported numerous program prioritization processes.  Mr. Jarvey led the Student Experiences of Credit Recognition and Transfer study, which explored barriers to student pathways at 23 Ontario colleges and developed policy reccomendations to improve access.  His recent work also includes led a large-scale policy implementation assessment to evaluate proposed changes to OSAP’s delivery model.

Mr. Jarvey manages the development of the HiBAR database of normalized publication records, and has used this data alongside linked datasets to assess over 500 academic departments across Canada. Mr. Jarvey’s academic publication record can be found here.

Prior to joining HESA, Paul worked for the Privy Council Office and Ipsos Reid.  Paul Jarvey holds an M.A. from the University of Toronto in International Political Economy of Development.


Jacqueline M. Lambert – Manager of Data and Policy Research

Ms. Lambert coordinates HESA’s student financial aid reform advisory work with provincial governments and Employment and Skills Development Canada, as well as post-secondary institutions. Her most recent projects in this portfolio include a review of need assessment methodology for the Canada Student Loans Program, as well as one of Canada’s most comprehensive multi-cohort comparisons of graduate outcomes using Statistics Canada’s National Graduates Survey results. Her work on Canadian student financial aid policy has been featured in a variety of publications across Canada, and she has presented to audiences across North America. In the summer of 2014, she co-authored The Many Prices of Knowledge, a comprehensive comparison of net tuition across Canada. Ms. Lambert has also lent her expertise in higher education administrative data analysis to a variety of institutional projects, including program prioritization and strategic enrolment management exercises for Bishop’s University and Nipissing University.

One of Ms. Lambert’s practice areas at HESA is research and analysis of student experience issues using large-scale survey data. In particular, she has been responsible for producing a wide variety of data products from two major student satisfaction surveys, the Globe and Mail Canadian University Report, and HESA’s Canadian Student Satisfaction Survey. She has also been responsible for managing HESA’s MyCanEd student survey panel, which polled Canadian university students and recent graduates on a variety of issues related to campus and classroom life. She has co-authored three reports based on the analysis of these surveys.

Ms. Lambert holds a degree from the University of Waterloo and is currently pursuing a Certified Market Research Professional designation. Ms. Lambert is also active in professional organizations such as the Canadian Institutional Research Professional Association and the Marketing Research and Intelligence Association.